The Delivery Reset
Projects not working the way they should?
Our transformational 5-step approach where we fix the structure behind your projects, so delivery becomes clearer, more predictable, and less dependent on you.
S.U.P.E.R
Phase 1 from £7,500
Projects shouldn’t feel like this…
Projects are how businesses move forward. But for many leaders, they don’t feel fully under control.
Project timelines drift…
Priorities compete…
Progress is hard to see…
It’s not uncommon. Around 70% of projects fail to meet their original goals (Standish Group). Organisations also waste close to 10% of project spend through inefficient delivery (PMI).
So leaders step in…
But that doesn’t fix the underlying problem. It just keeps things moving.
The Delivery Reset is built for this situation. It creates clarity around how project delivery is currently working, where things are breaking down, and what needs to change, so leaders can step back and focus on strategy again.
Delivery Impact
What improving clarity in Project Delivery actually changes
70%
of projects fail to meet their original goals
Most issues start before delivery even begins, with unclear definition and misaligned expectations
The Standish Group
Up to 11%
of project investment is wasted
Not because of effort, but because organisations improve the wrong things, in the wrong order
Project Management Institute (PMI)
Only 48%
of projects fully succeed
Even when work gets delivered, it often misses time, cost, or outcome expectations.
Project Management Institute (PMI)
66%
of projects face delays due to unclear requirements
When the problem isn’t properly defined, delivery becomes harder to control.
Project Management Institute (PMI)
Introducing The Delivery Reset
Step 1: State The Problem
A Problem Shared is a Problem Halved
The 1st step to clarity is acknowledging what isn’t working.
Step 2: Understand
True Knowledge comes from Deep Understanding
This step is about pausing the panic and taking the time to really understand what’s happening underneath the chaos by building a complete picture.
Step 3: Plan
From Insight to Action
This step is about turning everything we’ve heard, seen, and uncovered into a coherent plan to fix what’s really going on.
Step 4: Execute
Words may Inspire, but only Action creates Change.
At this point, we’ve diagnosed the real issues and created a plan to address them.
Now comes the shift from clarity to capability.
Step 5: Review
Fail Fast, Learn Faster
This phase is about reviewing progress, measuring impact, and learning fast, so you double down on what’s working and adapt what isn’t.
Change doesn’t have to be perfect, it has to be responsive.
SUPER is Delivered in Two Phases
We’ve split The Delivery Reset into two phases because most people skip the part where they stop and really figure out what’s going on.
It’s easy to rush to a fix. But when that happens, the solution often doesn’t stick or it solves the wrong thing entirely.
It’s not just about solving a delivery problem - it’s about solving the right one… properly.
Phase 1: Diagnostic & Planning
State. Understand. Plan.
We slow things down to speed them up.
This is where we listen, understand what’s really happening, and build a plan that actually fits your world.
S - State The Problem
As part of your discovery call we start by listening, then asking the right questions to get to the right problem.
The outcome is a clear problem statement and a line in the sand to measure against.
U - Understand
We take a look at how delivery actually works across your organisation.
We speak to everyone involved, from sponsors and stakeholders to those leading and impacted by the work, to understand what’s working, what isn’t, and why. We look at people, culture, and how projects are really being delivered day to day.
The outcome is a full understanding of what’s driving the issues, not just what they look like on the surface.
P - Plan
Following Understand, we are informed. We have a clear view of your delivery environment across people, culture, and process. Plan turns that into something you can act on.
The deliverables for Phase 1 of The Delivery Reset are:
Insight Report
A clear, shared picture of how project delivery is currently experienced across your organisation.
It brings together interviews, assessments and analysis into clear themes across delivery and culture.
The outcome is a view of what’s happening, where pressure sits, and why projects feel harder than they should.
Plan
A practical response to what the Insight Report uncovered.
It sets out what to change, how to change it, and where to start.
The outcome is a clear way forward you can act on yourself or move into the next phase with us.
The outcome is both the Insight Report and Plan Document, concluding Phase 1 of The Delivery Reset and giving you a clear plan you can act on yourself or take into the next phase where we support you to fix it.
Pricing
Phase 1 of The Delivery Reset is priced based on the number of people involved in project delivery.
Up to 15 stakeholders
£7,500 + VAT
Up to 30 stakeholders
£12,500 + VAT
Want to learn more about The Delivery Reset?
Phase 2: Delivery Support & Optimisation
Execute. Review.
This is where the plan turns into progress. We move from clarity into action, embedding the changes and making sure they hold.
E - Execute
We take the plan and put it into practice.
We work with your team to embed the changes, introducing clearer structure, ownership, and ways of working that support delivery day to day.
This can include defining roles, setting delivery rhythm, supporting key decisions, and providing hands-on project leadership where needed through Project Leadership as a Service. Where needed, we also build capability through The Project Manager Mindset.
The Outcome: Progress that is visible, structured, and no longer reliant on individuals holding everything together.
R - Review
We check what’s working and adjust where needed.
Change isn’t about getting it perfect first time. It’s about making progress, learning quickly, and refining as you go.
We revisit the original problem and measure what’s changed, looking at what’s improved, what’s still stuck, and what’s actually made a difference.
We assess delivery pace, ownership, escalation, and team confidence to understand what’s working in practice.
The Outcome: Delivery continues to improve over time, not just at the start.
Pricing
Phase 2 is priced dependant on the outputs of Phase 1. Every organisation is different, so the level of support depends on what needs to change, the complexity of your delivery environment, and how much hands-on support is needed.
Who The Delivery Reset is for?
Organisations where projects sit alongside day jobs.
Projects gets picked up around existing roles, without a consistent way of defining or starting. Things move, but not always in a structured or predictable way.
Leadership teams who are closer to delivery than they want to be.
Senior leaders step in to keep projects moving, unblock decisions, or provide direction because without that involvement, progress slows.
Teams where projects are active, but don’t feel fully under control.
Projects are happening, but priorities compete, ownership isn’t always clear, and progress can be difficult to track across different areas.
Powered by DLS
The Delivery Reset is built on the Delivery Leadership System (DLS), bringing together lessons from real projects, teams and businesses.
It draws on experience in how decisions are made, how teams work together, how priorities shift and how delivery is kept moving in complex environments.
Trusted by our Customers
Questions about The Delivery Reset?
Not sure whether this is the right fit, or want to understand how Phase 1 works in practice? We’re here to support.
Think this might be what you need?
If delivery feels heavier than it should, we can have a quick conversation about what is going on and whether The Delivery Reset makes sense for your organisation.
Hello,
My name is Kristian, and I am the founder of Coordinated Solutions.
A lot of my career was spent being brought into projects that had already gone red. Timelines were under pressure, senior people were involved, and the customer had often started to lose confidence.
When I got involved, I rarely changed the timeline in any meaningful way. You might get a few quick wins early on, enough to show progress and steady things slightly, but that was never what really shifted the project.
What mattered more was understanding how the customer was feeling at that point. Once confidence drops, everything becomes harder. Conversations feel heavier, decisions take longer, and small issues start to carry more weight than they should.
Over time, I started to notice the same pattern more broadly. Work is moving, but something underneath it is not holding properly. Ownership is unclear, communication is patchy, and progress feels less controlled than it should.
The instinct is usually to fix it quickly. More process gets added, more reporting appears, new tools come in. Sometimes that helps, but often it just adds weight before the real issue is properly understood.
That is where The Delivery Reset came from.
Before changing delivery, you need a clear view of how it is actually working. Where confidence is low, where decisions are getting stuck, and where things are starting to slip.
That clarity is what allows the right changes to be made.
Kristian Harris, Founder of Coordinated Solutions.
Still have Questions?
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Most audits focus on process, compliance, or documentation.
The Delivery Reset looks at how delivery really works in practice. That includes how decisions are made, how ownership is understood, and how teams operate across projects.
It’s less about checking boxes, more about understanding what is actually happening.
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Phase 1 is designed to stand on its own. You get a clear view of what is going on and a practical plan for what to do next.
From there, you can decide whether to implement the changes yourself or move into Phase 2.
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You get:
A defined problem statement
A clear understanding of how delivery is working today
Insight into where things are breaking down
A practical plan with recommended next steps
It’s designed to be something you can act on, not just read.
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It depends on the size of the organisation and number of stakeholders involved.
Typically, Phase 1 runs over a few weeks, covering stakeholder interviews, analysis, and the development of the Insight Report and plan.
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Usually a mix of:
Senior leadership
Project or delivery leads
Key stakeholders involved in delivery
The goal is to understand how delivery works across the organisation, not just from one perspective.
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The Delivery Reset works best in organisations where:
Projects sit alongside day jobs
There is no consistent way of defining or starting work
Delivery depends heavily on leadership involvement
It’s less suited to organisations with a mature, well-established delivery function.
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Yes.
The Delivery Reset is not about replacing project managers. It looks at the wider environment they are operating in.
In many cases, it helps create the clarity and structure that allows project managers to be more effective.
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That’s common.
The value comes from properly defining the problem, understanding how different issues connect, and turning that into a clear, prioritised plan.
Often the challenge isn’t knowing something is wrong, it’s being able to clearly act on it.
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Phase 1 is a fixed investment:
£7,500 for up to 15 stakeholders
£12,500 for up to 30 stakeholdersPhase 2 is scoped based on what needs to be delivered.