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The Delivery Reset
Projects not working the way they should?
A five-step approach to understand what is holding delivery back, agree what needs to change and put those changes into practice.
S.U.P.E.R
The pressure behind delivery
Projects shouldn’t feel like this…
Projects are how businesses move forward. But for many leaders, they don’t feel fully under control.
Project timelines drift…
Priorities compete…
Progress is hard to see…
It’s not uncommon. Around 70% of projects fail to meet their original goals (Standish Group). Organisations also waste close to 10% of project spend through inefficient delivery (PMI).
So leaders step in…
But that doesn’t fix the underlying problem. It just keeps things moving.
The Delivery Reset is built for this situation. It creates clarity around how project delivery is currently working, where things are breaking down, and what needs to change, so leaders can step back and focus on strategy again.
Delivery impact
Delivery Impact
What improving clarity in Project Delivery actually changes
70%
of projects fail to meet their original goals
Most issues start before delivery even begins, with unclear definition and misaligned expectations.
The Standish Group
Up to 11%
of project investment is wasted
Not because of effort, but because organisations improve the wrong things, in the wrong order.
Project Management Institute (PMI)
Only 48%
of projects fully succeed
Even when work gets delivered, it often misses time, cost, or outcome expectations.
Project Management Institute (PMI)
66%
of projects face delays due to unclear requirements
When the problem is not properly defined, delivery becomes harder to control.
Project Management Institute (PMI)
The five steps
Introducing The Delivery Reset
Step 1: State The Problem
S State the Problem
A Problem Shared is a Problem Halved
The 1st step to clarity is acknowledging what isn’t working.
Step 2: Understand
U Understand
True Knowledge comes from Deep Understanding
This step is about pausing the panic and taking the time to really understand what’s happening underneath the chaos by building a complete picture.
Step 3: Plan
P Plan
From Insight to Action
This step is about turning everything we’ve heard, seen, and uncovered into a coherent plan to fix what’s really going on.
Step 4: Execute
E Execute
Words may Inspire, but only Action creates Change.
At this point, we’ve diagnosed the real issues and created a plan to address them.
Now comes the shift from clarity to capability.
Step 5: Review
R Review
Fail Fast, Learn Faster
This phase is about reviewing progress, measuring impact, and learning fast, so you double down on what’s working and adapt what isn’t.
Change doesn’t have to be perfect, it has to be responsive.
Two phases
First, understand the problem. Then, put the changes into practice.
The Delivery Reset has two phases: first we understand what is happening and agree a plan, then we help you put the changes into practice if you choose to continue.
It’s easy to rush to a fix. But when that happens, the solution often doesn’t stick or it solves the wrong thing entirely.
It’s not just about solving a delivery problem - it’s about solving the right one… properly.
Understand the issues and agree a plan
Understand the issues and agree a plan
Phase 1
State. Understand. Plan.
We slow things down to speed them up. This is where we listen, understand what is really happening, and build a plan that actually fits your world.
Start with the right problem
State the Problem
As part of your discovery call, we start by listening, then asking the right questions to get to the right problem.
The outcome is a clear problem statement and a line in the sand to measure against.
Look at how delivery really works
Understand
We speak to sponsors, stakeholders and the people closest to the work to understand what is working, what is not, and why.
The outcome is a clear view of what is driving the issues, not just what they look like on the surface.
Turn insight into action
Plan
Once we understand the delivery environment across people, culture and process, we turn that into something you can act on.
The outcome is a clear plan you can use yourself or take into the next phase with us.
What you receive after Phase 1
What you get
Two practical outputs that give you a clear picture of what is going on and what to do next.
Insight Report
Output 01
A clear, shared picture of how project delivery is currently experienced across your organisation.
It brings together interviews, assessments and analysis into clear themes across delivery and culture.
The outcome is a view of what is happening, where pressure sits, and why projects feel harder than they should.
Plan
Output 02
A practical response to what the Insight Report uncovered.
It sets out what to change, how to change it, and where to start.
The outcome is a clear way forward you can act on yourself or move into the next phase with us.
Pricing
Phase 1 pricing
Phase 1 of The Delivery Reset is priced based on the number of people involved in project delivery.
Up to 15 stakeholders
£7,500 + VAT
Up to 30 stakeholders
£12,500 + VAT
Want to learn more about The Delivery Reset?
Get in touchPut the plan into practice and review progress
Put the plan into practice and review progress
Phase 2
Execute. Review.
This is where the plan turns into progress. We move from clarity into action, embedding the changes and making sure they hold.
Turn the plan into progress
Execute
We take the plan and put it into practice.
We work with your team to embed the changes, introducing clearer structure, ownership, and ways of working that support delivery day to day.
This can include defining roles, setting delivery rhythm, supporting key decisions, and providing hands-on project leadership where needed through Project Leadership as a Service. Where needed, we also build capability through The Project Leader Mindset.
The Outcome: Progress that is visible, structured, and no longer reliant on individuals holding everything together.
Keep improving what changes
Review
We check what’s working and adjust where needed.
Change isn’t about getting it perfect first time. It’s about making progress, learning quickly, and refining as you go.
We revisit the original problem and measure what’s changed, looking at what’s improved, what’s still stuck, and what’s actually made a difference.
We assess delivery pace, ownership, escalation, and team confidence to understand what’s working in practice.
The Outcome: Delivery continues to improve over time, not just at the start.
Pricing
Phase 2 pricing
We agree the scope and price of Phase 2 after Phase 1, based on the changes and support you need. Every organisation is different, so the level of support depends on what needs to change, the complexity of your delivery environment, and how much hands-on support is needed.
Who it is for
Who The Delivery Reset is for
Who it is for
The Delivery Reset is for organisations where important work is moving, but the way it is being delivered needs more clarity, structure and confidence.
01
For organisations
Projects sit alongside day jobs
Projects get picked up around existing roles, without a consistent way of defining or starting them. Things move, but not always in a structured or predictable way.
02
For leadership teams
Leaders are closer to delivery than they want to be
Senior leaders step in to keep projects moving, unblock decisions, or provide direction because without that involvement, progress slows.
03
For delivery teams
Projects are active, but do not feel fully under control
Projects are happening, but priorities compete, ownership is not always clear, and progress can be difficult to track across different areas.
If any of these feel familiar, The Delivery Reset gives you a clearer view of what is really happening before you start changing the wrong things.
The foundation of our work
Powered by DLS
The Delivery Reset is built on the Delivery Leadership System (DLS), bringing together lessons from real projects, teams and businesses.
It draws on experience in how decisions are made, how teams work together, how priorities shift and how delivery is kept moving in complex environments.
Learn more about DLS
A note from Kristian
Hello,
My name is Kristian, and I am the founder of Coordinated Solutions.
A lot of my career was spent being brought into projects that had already gone red. Timelines were under pressure, senior people were involved, and the customer had often started to lose confidence.
When I got involved, I rarely changed the timeline in any meaningful way. You might get a few quick wins early on, enough to show progress and steady things slightly, but that was never what really shifted the project.
What mattered more was understanding how the customer was feeling at that point. Once confidence drops, everything becomes harder. Conversations feel heavier, decisions take longer, and small issues start to carry more weight than they should.
Over time, I started to notice the same pattern more broadly. Work is moving, but something underneath it is not holding properly. Ownership is unclear, communication is patchy, and progress feels less controlled than it should.
The instinct is usually to fix it quickly. More process gets added, more reporting appears, new tools come in. Sometimes that helps, but often it just adds weight before the real issue is properly understood.
That is where The Delivery Reset came from.
Before changing delivery, you need a clear view of how it is actually working. Where confidence is low, where decisions are getting stuck, and where things are starting to slip.
That clarity is what allows the right changes to be made.
Kristian Harris, Founder of Coordinated Solutions.
Still have questions?
How is this different from a project audit?
Most audits focus on process, compliance, or documentation.
The Delivery Reset looks at how delivery really works in practice. That includes how decisions are made, how ownership is understood, and how teams operate across projects.
It’s less about checking boxes, more about understanding what is actually happening.
Do we have to commit to both phases?
Phase 1 is designed to stand on its own. You get a clear view of what is going on and a practical plan for what to do next.
From there, you can decide whether to implement the changes yourself or move into Phase 2.
What do we actually get from Phase 1?
You get:
- A defined problem statement
- A clear understanding of how delivery is working today
- Insight into where things are breaking down
- A practical plan with recommended next steps
It’s designed to be something you can act on, not just read.
How long does Phase 1 take?
It depends on the size of the organisation and number of stakeholders involved.
Typically, Phase 1 runs over a few weeks, covering stakeholder interviews, analysis, and the development of the Insight Report and plan.
Who needs to be involved?
Usually a mix of:
- Senior leadership
- Project or delivery leads
- Key stakeholders involved in delivery
The goal is to understand how delivery works across the organisation, not just from one perspective.
What types of organisations is this best suited to?
The Delivery Reset works best in organisations where:
- Projects sit alongside day jobs
- There is no consistent way of defining or starting work
- Delivery depends heavily on leadership involvement
It’s less suited to organisations with a mature, well-established delivery function.
We already have project managers, will this still help?
Yes.
The Delivery Reset is not about replacing project managers. It looks at the wider environment they are operating in.
In many cases, it helps create the clarity and structure that allows project managers to be more effective.
What if we already know some of the issues?
That’s common.
The value comes from properly defining the problem, understanding how different issues connect, and turning that into a clear, prioritised plan.
Often the challenge isn’t knowing something is wrong, it’s being able to clearly act on it.
How much does it cost?
Phase 1 is a fixed investment:
£7,500 + VAT for up to 15 stakeholders
£12,500 + VAT for up to 30 stakeholders
Phase 2 is scoped based on what needs to be delivered.
Let’s talk
Questions about The Delivery Reset?
Not sure whether this is the right fit, or want to understand how Phase 1 works in practice? We’re here to support.
Email UsThink this might be what you need?
If delivery feels heavier than it should, we can have a quick conversation about what is going on and whether The Delivery Reset makes sense for your organisation.
Book a Call