Privacy Policy

Last updated: 10/10/2025

We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

Our website is hosted on Squarespace, which provides the platform that allows us to operate our site securely and efficiently. Squarespace stores data on secure servers and uses cookies as outlined in our Cookies Policy.

1. Who We Are

This website is operated by KH Special Projects Ltd T/A Coordinated Solutions UK (“we”, “our”, “us”).
If you have any questions about this policy or how we handle your data, please contact us at:
Email: info@coordinatedsolutions.co.uk
Address: 42 Cherry Tree Drive, Chesterfield, S44 5JL

2. What Data We Collect

We may collect and process the following personal information:

  • Information you provide directly (for example, through forms, webchat, or when you contact us).

  • Technical data collected automatically by Squarespace and our analytics tools, such as IP address, browser type, pages visited, and time spent on the site.

  • Marketing data, including engagement with our campaigns, if you’ve interacted with our email or advertising content.

We do not knowingly collect or process any sensitive personal data.

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide services you request

  • Improve the performance and content of our website

  • Conduct analytics to understand how visitors use our site

  • Carry out marketing or outreach activities where lawful to do so

  • Comply with legal obligations

We will only process personal data when we have a lawful basis under the UK GDPR, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate effectively and to help us understand how visitors use it.

You can find more detail in our Cookies Policy, but in summary:

  • Essential cookies – required for the website to function properly (set by Squarespace).

  • Performance and analytics cookies – used to measure and improve site performance.

  • Functional cookies – support features like webchat or remembering preferences.

  • Advertising and tracking cookies – used to measure the success of marketing campaigns.

Cookies set by Squarespace

Squarespace uses cookies to analyse site traffic, secure your connection, and enhance performance.
You can read more here: https://support.squarespace.com/hc/en-us/articles/360001264507

Cookies used by the Sopro plugin

The Sopro plugin helps us understand how visitors arrive at our site from marketing campaigns. The following cookies may be used:

  • _obid – Tracks unique visits to the site and links them to an email campaign. Expires after 1 year. (Performance / Analytical)

  • _obid_visit – Identifies a session across multiple pages; not linked to personal data. Expires after 4 hours. (Advertising / Tracking)

  • cuid_* – Used as a session cookie in webchat (only if webchat is active). Expires after 15 days. (Functional)

You can manage or disable cookies through your browser settings. Please note that some features of the site may not function properly if you block cookies.

5. Third-Party Processors

We engage carefully selected third parties to support our operations and marketing. Each acts as a data processor and is bound by contract to comply with UK GDPR requirements.

Our current data processors include:

(i) Prospect Global Ltd (trading as Sopro)
Registered in the UK (Company No. 09648733).
Sopro is registered with the ICO (Ref: ZA346877).
You can view their privacy policy at https://sopro.io/legal
Their Data Protection Officer can be contacted at dpo@sopro.io

In addition, Squarespace acts as a data processor for hosting, security, and analytics services.

We may from time to time appoint additional processors for analytics, communications, or marketing purposes. Any such partners will be vetted for GDPR compliance before processing begins.

6. Data Sharing and Transfers

We do not sell your personal data.
We may share it with trusted service providers, professional advisers, or regulators where required by law.
Where data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place (for example, Standard Contractual Clauses).

7. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements.
Marketing data is reviewed and deleted or anonymised after 24 months unless you request otherwise.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing or restrict its use

  • Withdraw consent (where consent is our lawful basis)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

If you wish to exercise any of these rights, please contact us using the details above.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. Any updates will be posted on this page with a revised “last updated” date.