Cookies Policy

Last updated: 10/10/2025

This Cookies Policy explains how we use cookies and similar technologies on our website. It should be read together with our Privacy Policy which explains how we handle personal data.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, and collect information about how you use the site.

Some cookies are essential for the site to work. Others help us improve performance, understand visitor behaviour, or deliver relevant content and advertising.

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies – required for the website to operate securely and function properly.

  • Performance and analytics cookies – help us understand how visitors use the site and improve user experience.

  • Functional cookies – allow the site to remember choices you make, such as forms or chat preferences.

  • Advertising and tracking cookies – help measure marketing performance and deliver relevant content.

You can choose whether to allow or reject non-essential cookies through your browser settings or via the cookie banner displayed when you first visit the site.

3. Cookies Set by Squarespace

Our website is hosted on Squarespace, which uses cookies to provide secure hosting, enable site analytics, and maintain performance.

These may include:

  • Cookies that store session and security data

  • Analytics cookies that help us understand site traffic and visitor behaviour

  • Functional cookies to remember user preferences

For full details of Squarespace’s cookies, please see:
https://support.squarespace.com/hc/en-us/articles/360001264507

4. Cookies Used by the Sopro Plugin

We use the Sopro plugin to help us understand how visitors arrive at our website from marketing campaigns. The plugin also supports a webchat function if it’s activated.

The following cookies may be set by the Sopro plugin:

  • _obid
    Purpose: Tracks unique visits to the site and links them to an email campaign.
    Expiry: 1 year
    Category: Performance / Analytical

  • _obid_visit
    Purpose: Identifies a browsing session across multiple pages; not linked to personal data.
    Expiry: 4 hours
    Category: Advertising / Tracking

  • cuid_*
    Purpose: Used as a session cookie in the webchat (only if the webchat function is active); not linked to personal data.
    Expiry: 15 days
    Category: Functional

These cookies help us analyse site performance and improve how we communicate with visitors. They do not collect personal data unless you provide it through a form or chat.

You can find out more about how Sopro handles data here:
https://sopro.io/legal

5. Managing Cookies

You can control and manage cookies in several ways:

  • Browser settings: Most web browsers allow you to view, delete, or block cookies.

  • Cookie banner: You can manage your preferences when you first visit the site or by revisiting the banner if available.

  • Third-party tools: You can opt out of certain advertising cookies via industry tools such as Your Online Choices (www.youronlinechoices.com/uk).

Please note that disabling some cookies may affect how our website functions.

6. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our practices. Any updates will be posted on this page with a revised “last updated” date.

7. Contact

If you have any questions about how we use cookies, please contact us at:
Email: info@coordinatedsolutions.co.uk
Address: 42 Cherry Tree Drive, Chesterfield, S44 5JL