DLS Hub Menu
The Delivery Leadership System
The foundation
of our work.
The Delivery Leadership System underpins every service at Coordinated Solutions. It connects delivery experience and human psychology with the tools, knowledge and support our Project Leaders use in their work.
How we understand the situation, lead the work and strengthen what follows.
Proven in real delivery environments
See how we’ve supported delivery
Three connected pillars
Clarity. Traction. Transformation.
They guide how we understand a situation, keep the work moving and strengthen the business as we go. A project can need all three at the same time.
Clarity
Understand first.
Pressure makes it easy to act on a confident explanation before anyone has checked it. We look at the evidence, the commitments and the people involved, so decisions start from a clearer understanding of the situation.
Explore Clarity
Thinking under pressure
Separate what is known from what is assumed, and notice how pressure may be shaping the judgement.
Emotional intelligence
Understand how reactions, relationships and the way something is said can affect the work.
Motivation and team dynamics
Look at what matters to people, what they are being asked to take responsibility for and how the team works together.
Traction
Move what matters.
Progress depends on decisions people can act on, clear ownership and attention to the work that changes the project’s position. We keep those connections visible and adapt the approach when the evidence changes.
Explore Traction
Execution discipline
Prepare decisions, make ownership clear and follow through on the commitments that move delivery forward.
Communication
Give people the evidence, context and choices they need, especially when the position has changed.
Ownership and adaptation
Keep the outcome in view and adjust the work as new information becomes available.
Transformation
Leave it better.
Delivery exposes how a business works: where decisions stall, which relationships carry the work and where too much depends on one person. We use what we learn to strengthen those conditions while the work is happening, so the next project benefits too.
Explore Transformation
Learning and capability
Turn what is learned into knowledge and capability that others can use.
Commercial awareness
Keep the business purpose, customer commitments and value of the work in view.
Stronger ways of working
Improve coordination, decision-making and ownership through delivery itself.
DLS in the working day
The Hub brings the system into the work.
Our internal Hub connects the delivery picture with the knowledge and support behind it. It helps our team see where a Project Leader needs support and gives our leaders more to draw on as the work unfolds.
A shared view of delivery, with our team behind it.
Project health, customer context and ownership help us understand the work. That gives our team a basis for reviewing a blocked decision, an emerging issue or a commitment that needs attention with the Project Leader.
- 01
Project Leaders record the position.
The delivery information stays connected to the project and customer.
- 02
Coordinated Solutions has visibility.
Our team can review the position and see where support is needed.
- 03
Support comes into the work.
We can work through a difficult decision or customer issue with the Project Leader, informed by the delivery position.
Practical delivery guidance, with depth behind it.
The core guidance explains the DLS approach. Psychology papers explore the people and behaviour involved in delivery, while practical tools help our Project Leaders work through a particular issue.
The principles and practices behind Clarity, Traction and Transformation.
Attributed ideas, their limits and their possible application to delivery.
Structured ways to examine a situation and capture a useful output.
Another way to examine the situation.
Our AI Coach helps Project Leaders explore a situation using DLS guidance, with sources they can inspect. Project Coach can bring the relevant project and customer context into that conversation.
DLS knowledge
Guidance and psychology from the system inform the discussion.
Project context
The selected project and customer information can give that discussion its context.
Sources in view
References let the Project Leader examine the thinking behind an answer.
Coach helps our Project Leaders check their thinking. They remain responsible for the judgement they bring to delivery.
The psychology of delivery
Explore a few of our delivery leadership principles.
Three examples from the wider Delivery Leadership System, showing how psychology informs the way we lead delivery.
What did a smooth launch actually prove?
The team skipped a load test and the portal stayed up. But the launch emails were delayed, so the traffic they expected never arrived.
Annie DukeResultingRead the principle 2 min readThe handover is complete. Why won’t they accept it?
The checklist is finished. The support lead is thinking about a service failure at two in the morning, after the project specialists have gone.
Ellen LangerUnderstanding another person’s perspectiveRead the principle 1 min readTake ownership. But don’t take too long.
Advisers are coached to listen and take ownership. Their managers still challenge them whenever a call runs over target. More coaching may leave the conflict untouched.
Nick Chater and George LoewensteinThe i-frame and the s-frameRead the principle 2 min readOne foundation across our services
The same thinking, applied to different needs.
Whether we are leading delivery, helping a business reset its approach or developing its Project Leaders, DLS underpins how we work.
Project Leadership as a Service
Lead the work.
Our Project Leaders apply DLS in live delivery, with the tools, knowledge and continuing support of Coordinated Solutions behind them.
Explore PLaaSThe Delivery Reset
Understand what needs to change.
We use the thinking behind DLS to understand how delivery is working, agree what needs to change and put a practical plan around it.
Explore The Delivery ResetThe Project Leader Mindset
Develop the people leading delivery.
Self, Relationships and Productivity develop how leaders understand themselves, work with others and approach the work, contributing across all three DLS pillars.
Explore The Project Leader MindsetLet’s talk about your business
What would you like delivery to look like?
You may need someone to lead the work, a clearer view of a recurring problem or support for the people already delivering. Tell us what is happening in your business, and we can explore where our approach would help.
Questions about DLS?
We can explain how the system supports our services and what that would mean for your business.
Email Us