Project Leadership as a Service (PLaaS)
Delivery pressure building faster than your team can handle?
Bring in experienced project leaders who step into live customer delivery and keep projects moving with clarity, control, and confidence.
Prices from £800 per day
When delivery pressure increases, most organisations do the sensible thing…
A project needs to start quickly, a PM becomes unavailable or the pipeline grows faster than your internal team can comfortably absorb.
In those moments, many organisations turn to the contractor market to bring in additional project management capacity quickly.
That often solves the immediate resourcing problem.
What it does not solve is the uncertainty that comes with bringing someone new into a live delivery environment.
A CV and an interview rarely reveal how someone will actually behave once project delivery becomes complex, stakeholders are under pressure, and the customer experience is being shaped by the day to day decisions inside the project.
Some contractors may handle that well. Others may not.
The difficulty is that you usually only find out once the work is underway.
And when it goes wrong, the problem is not simply whether tasks are being managed. It is whether the project is being led with the judgement, awareness, and communication needed to protect the customer relationship around it.
That is where the real risk lies.
Research into client–contractor delivery highlights the impact of relational risk, where project outcomes are influenced by how people operate within the working relationship, not just by process or planning.
Introducing Project Leadership as a Service
Project Leadership, Supported by System
Bringing in external project support should not mean taking a risk on how your project will be led. Project Leadership as a Service gives you access to experienced project leaders on a fractional basis, supported by a defined way of working. So instead of relying on individual judgement alone, delivery follows a consistent approach that holds up under pressure.
The person
Project Leader
- Experience
- Judgement
- Customer awareness
Project Leader
Steps into your delivery environment and takes responsibility for how the work is led. Understands the customer, the pressure around the project, and how decisions need to be handled as delivery progresses.
The support behind them
Supported by a System
- Structured prompts
- Guidance during delivery
- Consistent ways of working
Supported by a System
Our project leaders are not left to rely on personal style alone. They are supported by a system that helps them understand the situation quickly, communicate clearly, recognise risks early, and stay focused on the outcome behind the work.
What that creates
Consistent Project Leadership
- Clear communication
- Steady progress
- Confidence for your customer
Consistent Project Leadership
Delivery feels controlled and predictable. Decisions are surfaced at the right time, communication stays clear, and the customer has confidence in how the project is being led.
Project leadership is supported while the work is happening, so delivery does not depend on individual style alone.
How Our Project Leaders Stay Consistent
Strong project leadership is usually built over years.
The challenge is needing that level of judgement immediately.
So rather than leaving it to chance, we’ve built a system around how experienced project leaders think and operate.
Understand the environment quickly
What has been sold, what the customer expects, and where pressure is likely to appear
Make decisions visible early
Clear communication that helps stakeholders act, not just stay informed
Spot risk before it becomes a problem
Where assumptions, dependencies or relationships start to shift
Stay focused on the outcome
Keeping delivery tied to the commercial result, not just the task list
Powered by DLS
Project Leadership as a Service is built on the Delivery Leadership System (DLS).
Rather than relying on individual style alone, DLS gives our project leaders a consistent way to lead projects, make decisions and represent your organisation.
At the core of this system are three pillars:
Clarity. Traction. Transformation.
How DLS Applies to the Project Lifecycle
Introducing The Delivery Reset
Step 1: State The Problem
A Problem Shared is a Problem Halved
The 1st step to clarity is acknowledging what isn’t working.
Step 2: Understand
True Knowledge comes from Deep Understanding
This step is about pausing the panic and taking the time to really understand what’s happening underneath the chaos by building a complete picture.
Step 3: Plan
From Insight to Action
This step is about turning everything we’ve heard, seen, and uncovered into a coherent plan to fix what’s really going on.
Step 4: Execute
Words may Inspire, but only Action creates Change.
At this point, we’ve diagnosed the real issues and created a plan to address them.
Now comes the shift from clarity to capability.
Step 5: Review
Fail Fast, Learn Faster
This phase is about reviewing progress, measuring impact, and learning fast, so you double down on what’s working and adapt what isn’t.
Change doesn’t have to be perfect, it has to be responsive.
SUPER is Delivered in Two Phases
We’ve split The Delivery Reset into two phases because most people skip the part where they stop and really figure out what’s going on.
It’s easy to rush to a fix. But when that happens, the solution often doesn’t stick or it solves the wrong thing entirely.
It’s not just about solving a delivery problem - it’s about solving the right one… properly.
Phase 1: Diagnostic & Planning
State. Understand. Plan.
We slow things down to speed them up.
This is where we listen, understand what’s really happening, and build a plan that actually fits your world.
S - State The Problem
As part of your discovery call we start by listening, then asking the right questions to get to the right problem.
The outcome is a clear problem statement and a line in the sand to measure against.
U - Understand
We take a look at how delivery actually works across your organisation.
We speak to everyone involved, from sponsors and stakeholders to those leading and impacted by the work, to understand what’s working, what isn’t, and why. We look at people, culture, and how projects are really being delivered day to day.
The outcome is a full understanding of what’s driving the issues, not just what they look like on the surface.
P - Plan
Following Understand, we are informed. We have a clear view of your delivery environment across people, culture, and process. Plan turns that into something you can act on.
The deliverables for Phase 1 of The Delivery Reset:
Insight Report
A clear, shared picture of how project delivery is currently experienced across your organisation.
It brings together interviews, assessments and analysis into clear themes across delivery and culture.
The outcome is a view of what’s happening, where pressure sits, and why projects feel harder than they should.
Plan
A practical response to what the Insight Report uncovered.
It sets out what to change, how to change it, and where to start.
The outcome is a clear way forward you can act on yourself or move into the next phase with us.
The outcome is both the Insight Report and Plan Document, concluding Phase 1 of The Delivery Reset and giving you a clear plan you can act on yourself or take into the next phase where we support you to fix it.
Pricing
Phase 1 of The Delivery Reset is priced based on the number of people involved in project delivery.
Up to 15 stakeholders
£7,500 + VAT
Up to 30 stakeholders
£12,500 + VAT
Want to learn more about The Delivery Reset?
Phase 2: Delivery Support & Optimisation
Execute. Review.
This is where the plan turns into progress. We move from clarity into action, embedding the changes and making sure they hold.
E - Execute
We take the plan and put it into practice.
We work with your team to embed the changes, introducing clearer structure, ownership, and ways of working that support delivery day to day.
This can include defining roles, setting delivery rhythm, supporting key decisions, and providing hands-on project leadership where needed through Project Leadership as a Service. Where needed, we also build capability through The Project Manager Mindset.
The Outcome: Progress that is visible, structured, and no longer reliant on individuals holding everything together.
R - Review
We check what’s working and adjust where needed.
Change isn’t about getting it perfect first time. It’s about making progress, learning quickly, and refining as you go.
We revisit the original problem and measure what’s changed, looking at what’s improved, what’s still stuck, and what’s actually made a difference.
We assess delivery pace, ownership, escalation, and team confidence to understand what’s working in practice.
The Outcome: Delivery continues to improve over time, not just at the start.
Pricing
Phase 2 is priced dependant on the outputs of Phase 1. Every organisation is different, so the level of support depends on what needs to change, the complexity of your delivery environment, and how much hands-on support is needed.
Who The Delivery Reset is for?
Organisations where projects sit alongside day jobs.
Projects gets picked up around existing roles, without a consistent way of defining or starting. Things move, but not always in a structured or predictable way.
Leadership teams who are closer to delivery than they want to be.
Senior leaders step in to keep projects moving, unblock decisions, or provide direction because without that involvement, progress slows.
Teams where projects are active, but don’t feel fully under control.
Projects are happening, but priorities compete, ownership isn’t always clear, and progress can be difficult to track across different areas.
Trusted by our Customers
Questions about The Delivery Reset?
Not sure whether this is the right fit, or want to understand how Phase 1 works in practice? We’re here to support.
Think this might be what you need?
If delivery feels heavier than it should, we can have a quick conversation about what is going on and whether The Delivery Reset makes sense for your organisation.
Still have Questions?
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Most audits focus on process, compliance, or documentation.
The Delivery Reset looks at how delivery really works in practice. That includes how decisions are made, how ownership is understood, and how teams operate across projects.
It’s less about checking boxes, more about understanding what is actually happening.
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Phase 1 is designed to stand on its own. You get a clear view of what is going on and a practical plan for what to do next.
From there, you can decide whether to implement the changes yourself or move into Phase 2.
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You get:
A defined problem statement
A clear understanding of how delivery is working today
Insight into where things are breaking down
A practical plan with recommended next steps
It’s designed to be something you can act on, not just read.
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It depends on the size of the organisation and number of stakeholders involved.
Typically, Phase 1 runs over a few weeks, covering stakeholder interviews, analysis, and the development of the Insight Report and plan.
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Usually a mix of:
Senior leadership
Project or delivery leads
Key stakeholders involved in delivery
The goal is to understand how delivery works across the organisation, not just from one perspective.
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The Delivery Reset works best in organisations where:
Projects sit alongside day jobs
There is no consistent way of defining or starting work
Delivery depends heavily on leadership involvement
It’s less suited to organisations with a mature, well-established delivery function.
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Yes.
The Delivery Reset is not about replacing project managers. It looks at the wider environment they are operating in.
In many cases, it helps create the clarity and structure that allows project managers to be more effective.
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That’s common.
The value comes from properly defining the problem, understanding how different issues connect, and turning that into a clear, prioritised plan.
Often the challenge isn’t knowing something is wrong, it’s being able to clearly act on it.
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Phase 1 is a fixed investment:
£7,500 for up to 15 stakeholders
£12,500 for up to 30 stakeholdersPhase 2 is scoped based on what needs to be delivered.