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Project Leadership as a Service (PLaaS)
Delivery pressure building faster than your team can handle?
Bring in one of our experienced Project Leaders to lead your customer projects, backed by the tools, psychology and ongoing support of a specialist project management consultancy.
Proven in real delivery environments
See how we’ve supported delivery
A different route to project delivery
Finding someone is one decision. Trusting them with your customer is another.
A new project needs to start. Your pipeline has grown. Someone is leaving. Bringing in a contractor is a familiar response.
The harder question is how that person will handle the work once it starts: a customer challenging a commitment, a difficult decision that keeps getting postponed, or a team under pressure.
Their experience matters. So does the support behind their judgement.
A recruiter helps you find someone for the role. PLaaS gives you a relationship with a business whose work is project delivery, with support that continues into the project itself.
The traditional route. The PLaaS alternative.
Recruitment or PLaaS?
A recruitment agency helps fill the role. PLaaS brings the onboarding, delivery system and specialist support into the project as well.
| What comes with it | The traditional routeRecruitment agencyA placement service | The PLaaS alternativeProject Leadership as a ServiceA specialist delivery service |
|---|---|---|
| 01 / Finding the person | ||
| An experienced project professional | ✓ | ✓ |
| Flexible additional capacity | ✓ | ✓ |
| 02 / Preparing to represent your business | ||
| Client onboarding before mobilisation | Client-led | ✓ |
| Documented business and customer context | Client-led | ✓Client Playbook |
| Agreed authority and customer representation | Client-led | ✓ |
| 03 / Supporting delivery | ||
| The Delivery Leadership System and its psychology | — | ✓ |
| Delivery tools and guidance from the provider | Separate arrangement | ✓ |
| Specialist delivery support from the provider | Separate arrangement | ✓ |
The table compares what the provider supplies. With a placement service, the client and contractor establish the delivery arrangements. Agency offers vary; managed services may include more.
What comes with your Project Leader
A specialist delivery business behind the work.
A leader who understands what you have promised
We start with how your business operates, what has been sold and what success means to your customer. Your Project Leader uses that context to lead the work, handle decisions and represent your business.
Practical support during delivery
Your Project Leader can draw on Coordinated Solutions for guidance and another perspective when the situation needs it. The engagement brings our delivery tools, processes and support into the work as it happens.
Psychology applied to the decisions that matter
Our Delivery Leadership System helps Project Leaders examine how people interpret messages, respond to pressure and make decisions. It gives them more to draw on when the answer depends on understanding people.
The Delivery Leadership System
The plan tells you what needs to happen. People determine what happens next.
The Delivery Leadership System brings psychology and delivery experience into the way our Project Leaders lead projects. It helps them understand how people make decisions, build trust and work under pressure.
Clarity
Understand the situation, the people and what may be assumed.
Traction
Use that understanding to help people decide, act and move the work forward.
Transformation
Turn what is learned into stronger relationships and ways of working.
In practice
Supporting delivery when the demands change.
Commercial IT Services
Flexible capacity
- The need
- Lead several customer projects as delivery demand grew.
- Our contribution
- Coordinated Solutions coordinated teams and customers within Commercial’s existing delivery standards, helping it increase capacity without adding permanent headcount.
NetApp
Leadership under pressure
- The need
- Lead an ERP cutover and business transition under sustained pressure.
- Our contribution
- Coordinated Solutions brought structure to decisions, handovers and communication, managing the human effects of pressure and supporting the transition into early-life operations.
How we work together
We start with your business.
Before our Project Leaders represent you, we get to know how your business works, what your customers expect and how you want delivery to be led.
Our eight-part onboarding establishes the context, responsibilities and ways of working they need to lead projects on your behalf.
Business and customer
What your business is building, who you serve and the promises your customers rely on.
Delivery lifecycle
How work moves from the sale through delivery, acceptance and handover.
Communication and representation
How you want us to communicate, handle difficult news and represent your business.
People and decisions
Who makes decisions, who needs to be involved and how issues should be escalated.
Resourcing and capacity
How people are allocated, where capacity is constrained and how competing demands are resolved.
Commercial and risk
Your scope, commercial commitments and the boundaries around changes, risk and acceptance.
Systems and governance
The systems, reporting and decision forums that keep delivery visible and controlled.
Test the operating model
Confirm how we will work together, surface assumptions and agree how the approach will be tested in practice.
An agreed way of working
We capture that understanding in your Client Playbook and agree how PLaaS will work within your business. Our Project Leaders then have a shared reference for how to represent you, make decisions and lead delivery.
Flexible commitment
Fractional project leadership from £800 + VAT per day
Project Leadership as a Service typically runs from one to five days a week, across a single project or several workstreams. We agree the level of involvement around the work you need delivered. The engagement brings together project leadership, Coordinated Solutions' support and the Delivery Leadership System.
Project Leadership as a Service
Typically one to five days a week.
Start dates and availability agreed around your requirement.
Client onboarding is scoped and priced separately before mobilisation.
Book a Call
Kristian Harris
Founder, Coordinated Solutions
A note from Kristian
Hello,
My name is Kristian, and I am the founder of Coordinated Solutions.
I’ve spent most of my career delivering projects, but I learned far more about delivery after starting a business than I ever did inside the role itself. Once you are responsible for winning work, keeping customers, protecting margin, and making decisions under pressure, you see projects differently.
You realise quickly that delivery is not held together by process alone.
It is shaped by judgement, communication, and how people behave when things feel uncertain. Most delivery problems are not really about plans or tools. They come from unclear ownership, missed signals, and decisions arriving too late.
That changed how I think about project leadership.
It also raised a bigger question…
If strong delivery depends on how people think and operate under pressure, how do you make that consistent?
That is why we built Project Leadership as a Service underpinned by The Delivery Leadership System.
Not to add more process, but to bring a more complete way of leading projects into environments where it actually matters. One that understands the work, the people around it, and the pressure that comes with it.
Because when that is right, projects move. Decisions get made. And customers feel the difference.
Kristian Harris, Founder of Coordinated Solutions
Your questions
What would this look like in your business?
What happens before our Project Leaders start?
We onboard your business through eight areas, starting with your business and customers and covering delivery, representation, decisions, capacity, commercial risk, systems and the agreed operating model. That understanding is captured in your Client Playbook before our Project Leaders lead work on your behalf. Onboarding scope and cost are agreed separately.
How is this different from hiring a contractor?
You engage Coordinated Solutions to provide project leadership. The Project Leader brings their experience, and the engagement also includes our delivery support, tools and Delivery Leadership System. We establish the business and customer context that will guide how the work is led.
What support sits behind the Project Leader?
Coordinated Solutions provides delivery guidance, tools and access to DLS while the work is underway. As we set up the engagement, we agree how we will work together and how to raise something that needs attention. Those arrangements form part of the conversation before work starts.
Will you work with our existing team and methods?
Yes. We can work alongside your project managers or take responsibility where you need additional leadership. We work within your delivery environment and agreed methods. DLS supports the judgement and communication involved in leading the work.
Can you represent us with our customer?
Yes. Understanding your business, what you have committed to and what the customer expects is part of getting started. We agree the Project Leader's responsibilities and authority so they can represent you appropriately.
What kinds of projects do you support?
Our work is primarily in technology and change, including infrastructure, cloud, migrations and customer delivery. We provide project leadership and coordination. Tell us what you need delivered so we can assess the fit.
How quickly can you start, and for how many days a week?
We aim to start within days where availability and the requirement allow. Engagements typically range from one to five days a week. We agree the commitment and start date with you rather than promising capacity before understanding the work.
Let’s talk about the work
Think this might be what you need?
Tell us what you need to deliver. We can talk through the project leadership, onboarding and support that would make sense for your business.
Questions about PLaaS?
Not sure if this is the right fit, or want to understand how it would work in your environment? We’re happy to talk it through.
Email Us